Frequently asked questions

Smart locks on a TTLock account, and a TTLock gateway for remote control. Sign up at app.dryn.co.uk, then connect your TTLock account in Settings → Integrations and your locks appear.

For remote actions (sending or removing a code, remote unlock), yes. Without one, dryn can't add or remove codes on that lock, and it tells you the change didn't reach it. You can get the TTLock G2 gateway from Traceable Access.

TTLock. If you don't have locks yet, Traceable Access stocks the TTLock locks, keypads and gateways dryn works with.

Yes, 14 days. A card is needed at sign-up. Cancel before the trial ends and you're not charged.

No. Sign up, connect your TTLock account and your locks appear. Prices are on the page, and there's no demo or sales call.

If you'd like help or want to know more first, message us on WhatsApp at +44 (0)333 772 3028, email hello@dryn.co.uk, or use our contact form.

Keep the TTLock app; dryn works alongside it. The TTLock app manages locks. dryn manages people, places and proof: every door across every property in one place, remove a person once and they lose every door they had, every code shows who created it and who removed it, and the access history can't be edited or deleted.

dryn is built and run by Traceable Access Limited, a UK company based in London that also supplies TTLock hardware.

No. dryn never stores your TTLock password.

You do. Your locks stay registered to your own TTLock account. dryn connects to it with your permission and acts on your instructions. It doesn't take the account over, and it never deletes your locks or codes on its own.

Yes. But anything done directly in the TTLock app happens outside dryn, so dryn can't show who made that change or who approved it. dryn does notice such changes at its next sync and records them as made outside dryn.

Manage all access in dryn, and keep the TTLock app login to the account owner only. Then every code has a record of who created it, for whom, and who removed it.

Yes, or let dryn generate one. Codes can be permanent or time-limited.

Create a new code and delete the old one. That way every code has one clear record.

No. Fingerprints and cards are enrolled at the lock. dryn shows them and can remove them remotely.

Their codes, cards and fingerprints are removed from every lock they had access to. If removal from a lock fails, dryn tells you rather than pretending it worked.

No. Each person you invite sees only their own access.

No. It can't be edited or deleted by anyone. Export it any time.

No. It shows who used a lock, not their code.

At dryn's regular sync, at least every hour, or straight away when you press Sync Now on a lock.

Yes. Filter by door, person or date and export to CSV.

There's no account fee. You pay only for the locks you connect, and you choose annual or monthly when you sign up.

Annual (2 months free): £32 a lock a year for your first 10 locks, £26 for locks 11 to 100, and £20 above that, paid upfront when your trial ends. Monthly: £3.20 a lock a month for your first 10 locks, £2.60 for locks 11 to 100, and £2.00 above that. See pricing.

The locks you pay for at the start of the year are your paid places. Swap a lock for another at no extra cost. Add more locks than you've paid for and only the extra ones are charged, pro rata until your renewal date. Removing a lock during the year doesn't give a refund. At renewal you pay for the locks connected that day, and we email you before it renews.

No. dryn charges per lock, never per person. Unlimited people at no extra cost.

Monthly plans end at the end of the month. Annual plans don't renew and keep working until the end of the paid year. Then you get 30 days read-only: sign in, see everything and export your records. Every code on your locks keeps working, and you can always remove someone's access. Resubscribe within the 30 days and everything carries on. After that the account closes.

No. dryn doesn't wipe the codes on your locks. You stay in control in your TTLock app, and dryn emails you a list of the codes still active (never the code numbers).