FAQ
Frequently asked questions
Everything you need to know before connecting your first lock. Can't find your answer here? Get in touch.
Everything you need to know before connecting your first lock. Can't find your answer here? Get in touch.
Every plan starts with a 14-day free trial. A card is required to start, but you won't be charged until day 15 — cancel anytime before then and you won't pay anything.
Check your spam folder first, or use the "Resend email" button on the verification page. The confirmation link expires after 1 hour, so request a new one if it's timed out.
TTLock is supported today, with more lock brands planned.
Sign in to dryn using the same email address as your TTLock account. Once connected, your locks appear in dryn automatically — there's no need to add them manually.
A gateway is what allows a lock to be managed remotely — sending or revoking a PIN, or unlocking from the dryn dashboard. Without one connected, those actions aren't available until someone opens the TTLock app near the lock.
dryn shows the friendly name you've already set for the lock in TTLock, and keeps it up to date automatically. You can also refresh a lock's name manually from its detail page.
A PIN you create in dryn is sent directly to the lock (with a gateway connected) and works immediately. You can choose your own digits or let dryn generate one. Codes can be permanent, with no end date, or time-limited with a start and end date you set.
It's removed from the lock immediately — it stops working straight away. If removing it from the physical lock ever fails, dryn tells you clearly and keeps the code listed as active, so you're never left thinking a code is gone when it isn't.
Codes are hidden by default in your Access Codes list — you (or anyone with access to your account) need to tap the eye icon to reveal one.
No — cards and fingerprints must be enrolled physically at the lock. Once enrolled, dryn can list them and remotely revoke access, the same way it does for a PIN.
Physical access — a PIN, fingerprint, or card used at the lock — appears within seconds. Remote or app-based unlocks can take up to an hour to appear on their own, or you can use the Sync button on that lock's page to bring in the latest activity right away.
The Activity Log doesn't refresh automatically — refresh the page manually to see the latest events.
Times in dryn are shown in UTC. During UK British Summer Time, that's 1 hour behind your local clock — for example, a lock opened at 21:07 BST shows as 20:07 in dryn.
No — nothing is lost. Events that happen while your gateway is offline appear in dryn automatically once it reconnects.
Yes — use the Export button to download a CSV for whichever date range and filters you currently have applied.
Invite them by email from within dryn. They receive one email with a working sign-in link — clicking it signs them in and requires them to set a password before they can see anything in their portal.
No. Tenants only ever see their own portal — a landlord or manager account can never land inside a tenant's view, and a tenant can never see anyone else's access.
Every active PIN, card, and fingerprint they hold is revoked immediately, across every lock they had access to — not just their current space.
No — never. dryn bills per lock connected, not per person. Whether a unit has one long-term tenant for five years or a new tenant every month, the lock behind that door is what's billed, and that doesn't change. Every account includes unlimited tenants at no extra cost.
Per lock connected, billed monthly for every customer. The rate is graduated — the more locks on your account, the lower the rate on each additional one: £3.20 for your first 10 locks, £2.60 for locks 11–100, then £2.00 for every lock after that.
Yes — £15/month per account regardless of lock count (£180/year if paying monthly). If you'd rather pay that minimum fee annually, it's £144/year instead (equivalent to £12/month) — a 20% saving. This is the only part of your bill affected by choosing annual or monthly; the per-lock rate above is the same either way.
If anything active still exists underneath it — a building with active spaces, or a space with an assigned lock or tenant — dryn won't let you delete it until those are dealt with first. If something is deleted by mistake, contact us and we can help restore it.